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Customer Success Training with a difference.

Learn How to Deliver Customer Success.

 
 
 

The Customer Success Training that you've been looking for.

Don't waste your time on training that only provides general information and basic concepts. Get access to training focused on teaching you the exact skills top CSMs use everyday to deliver Customer Success to their clients. 

 
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Tactical

No matter where you are in your career as a CSM we have the perfect training material to help you solve your current challenges.

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Trusted 

Learn the latest practices and methods from tested and proven training trusted by hundreds of CSMs around the globe.

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Built by Experts

Get the playbook for delivering Customer Success from the experts who have learned what works the hard way, by doing the job.

 

Customer Success isn't easy.

As a CSM, your customers rely on you to help them to understand what success looks like and to create a plan that gets them there. We teach you the proven practices and methods you need to know to help your customers succeed.  

 
 
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Learn how to how to define what Success is and develop plans to deliver it.

Getting customers to use your product isn't enough. They need to solve the challenges that brought them to you in the first place. They rely on you to understand their goals, be able to help them to clearly define success and know how to guide them towards that outcome.

 

Stay engaged, develop deeper relationships and turn satisfied customers into advocates.

Keeping customers engaged is critical. Driving adoption and positioning possible expansion opportunities isn't likely to happen if you can't even get your customer to talk to you. Don't become a hitchhiker on the road to your customer's success.

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Increase adoption, position expansion and set the stage for renewals and improved retention.

In the subscription economy if your customers aren't using, your goal of "land and expand" is at-risk. renewals and expansion are key. Strengthen your expansion strategy by providing a clear plan that drives adoption, positions you to take advantage of expansion opportunities and makes renewals inevitable.

 

CSM Coaching Program Pricing.

You told us that the time commitment for the 24-week program was a concern and we listened. We're now offering our comprehensive, 24-week curriculum as two, independent 12-week learning experiences. 

Our 2018 Programs are starting in January. get on the waitlist to be notified when registration opens!

 
 

An Introduction to Delivering Customer Success

30-Day 100% Money-Back Guarantee

$995

12 KEY LESSONS, DELIVERED WEEKLY

ACCESS TO TEMPLATES AND TOOLS

LIFETIME ACCESS TO COURSE MATERIALS AND GROUP COACHING SESSION RECORDINGS

12 WEEKLY GROUP COACHING SESSIONS

ACCESS TO PRIVATE COACHING COMMUNITY GROUP

Advanced Practices for Delivering Customer Success

30-Day 100% Money-Back Guarantee

$995

12 KEY LESSONS, DELIVERED WEEKLY

ACCESS TO TEMPLATES AND TOOLS

LIFETIME ACCESS TO COURSE MATERIALS AND GROUP COACHING SESSION RECORDINGS

12 WEEKLY GROUP COACHING SESSIONS

ACCESS TO PRIVATE COACHING COMMUNITY GROUP

 
 

Team Pricing is available for teams of 3 or more. Contact us for Pricing.

 

Answers to Commonly Asked Questions.

 
  • Why did you break the program up into two, 12-week modules?

    At SuccessCOACHING, we're committed to crafting the best possible educational experience for Customer Success Managers. To build our course we've interviewed countless CSMs and Success leaders. Our mission, to better understand what Customer Success teams and CSMs need and want from an education program. This commitment to delivering the best educational experience has lead us to create a new structure for the program. You told us that the time commitment for the 24-week program was a concern and we listened. Starting with the Fall 2017 cohort, we're offering the full 24-week curriculum as two, independent 12-week learning experiences. Same materials. Same access to expert coaches. More choice. Lower Price.

  • Do you offer a Money-Back Guarantee?

    If you don't feel that you are getting the value we promise within 30 days of the course starting, let us know and we'll refund your money straight away. Refunds cannot be issued after your initial 30 days on the program.

  • What types of payment do you accept?

    Currently we accept Visa, Mastercard, American Express, Diners Club, JCB, Discover and ACH. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.

  • How much of my time is this going to take per week?

    The time commitment for this program is expected to be approxiately 2-3 hours per week. There will be reading and exercises for you to complete which may require further time to be dedicated depending on your skills with the related materials.

  • Will I still have access to the materials after the program?

    Yes. Once the program is completed you will retain access to the learning materials that were shared via our Learning Management System. You will also be able to continue to leverage the private space created for your cohort in the OUTCOMES Community.

  • How do the Group Coaching Sessions work?

    SThe group coaching sessions are staffed by at least one member of the Coaching team. You can participate by joining a live conference call where you can ask questions or just listen in. We expect most of the discussion to be focused on the content distributed for the topics presented that week, but we will also provide advice and guidance to program members on related topics or challenges.

  • How many participants can be in the program?

    Each cohort in the program is limited to 50 students to guarantee the best possible outcomes. Our experience shows us that people learn best in small to medium-sized groups. We have found that limiting the number of participants to 50 enables the group to build relationships with fellow students as they study without making meeting everyone overwhelming.

  • Will the participants be able to interact with one another?

    Participants will have access to a private space on OUTCOMES Community and we encourage that participants interact with one another. This is not just about us speaking at you. We want you to interact with each other and help each other when possible. That space will remain beyond the completion of the program in “Alumni” status.

  • I'm an experienced CSM, is this program for me?

    It depends on you and where you are at in your personal development. The program has been designed to provide people who are considering a career as a CSM, as well as CSMs with less than 3 years of experience, with the skills they need to thrive in their role. We have found that much of the material is useful to even more experienced CSMs, especially the Advocacy, Time Mastery, Consultative Appoach and Effective QBRs/EBRs portions of the curriculum.

  • Will work pay for this?

    If your company has an education benefit, you can definitely use that benefit to attend the CSM Coaching Program. We have had entire teams use that strategy to join the program and work through it as a team.

  • Why can't I just read blog posts and become a better CSM?

    The CSM Coaching program was designed to get you better results based on a structured program and approach. We provide you with a proven course of study and hold you accountable for putting what you learn into action after every week. Sure, you could read 100's of blog pages and try to Google your way to greatness, but how much extra time do you have in your week?

    The CSM Coaching program covers far more ground than any blog posts or podcasts out there and we not only teach you, we coach you on how to use it. Sure you can Google topics and pull together lots of info, but there's no replacing the aid you get from a coach with 750 words of general advice.

    We believe that the CSM Coaching program is the most comprehensive program. When it comes to growing your skills, you can always choose to DIY, but if you want rapid results the CSM Coaching program is going to give you the highest return on your time invested.

 

Still Have Questions?

If we haven't answered all of your questions about the CSM Coaching program, please use the form below to let us know how we can help!

Please complete the form below

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30-Day Money-Back Guarantee.

Try the CSM Coaching Program for 30 days, 100% risk-free!

If you think the CSM Coaching Program might be the right investment for you and your career, don’t be afraid to pull the trigger today.

What happens if the program doesn’t work for me?

If you're unhappy with the program for any reason in your first 30 days, simply email us and we’ll give you a full refund.

Our aim is to ensure that you get the knowledge and advice that you need to become the CSM you know that you can be. If this program doesn’t work for you, then we haven’t done our job well and we haven’t earned your money.