The Customer Success Manager Training that you've been looking for.
Tired of wasting your time and money on training that only provides general information and basic concepts? Get access to the only training program totally focused on teaching you the exact skills and practices top CSMs use every day to deliver Customer Success.
No matter where you are in your career as a CSM we have the perfect training material to help you solve your current challenges.
Learn the latest practices and methods from tested and proven training trusted by hundreds of CSMs around the globe.
Built by Experts
Get the playbook for delivering Customer Success from the experts who have learned what works the hard way, by doing the job.
We teach you how to make your customers successful.
A good product is only half the battle. To deliver Customer Success, companies require skilled CSMs to help guide their customers on the path towards Success. Our training programs teach CSMs the skills that they need to succeed and thrive in this challenging role.
Learn how to how to define what Success is and develop plans to deliver it.
Getting customers to use your product isn't enough. They need to solve the challenges that got them to buy in the first place. We'll show you the best ways to discover and understand their goals, define the solutions they need and build plans that guide them to the outcomes they need in order to experience success.
Discover how to stay engaged and turn satisfied customers into advocates.
Keeping customers engaged is critical. Driving adoption and positioning possible expansion opportunities isn't going to happen if you can't even get your customer to talk to you. We'll show how to drive engagement so you avoid becoming a hitchhiker on your customers road to success.
Learn how to increase adoption and set the stage for renewals and improved retention.
If your customers aren't using your product to its fullest, your goal of 'land and expand' is going to rapidly turn into 'land and leave'. We'll teach you how to strengthen your expansion strategy by showing you how to construct a clear plan that drives adoption, positions you for expansion and makes renewals inevitable.
Register Now for our January Courses.
Registration extended, enroll before January 15th to join our January CSM Coaching course cohorts.
CSM Coaching Course Pricing.
Each 12-week Customer Success Training and Coaching course includes:
- 12 Customer Success lessons covering the key practices of Customer Success Management delivered to you weekly.
- Over 30 hours of training and coaching from Customer Success experts with real-world experience.
- Lifetime access to the CSM Coaching course materials and our archive of resources, templates, and whitepapers.
- 12 Weekly 90-minute Group Coaching sessions to help you work through the challenges you are currently facing.
- CSM Certification examination and Digital Certificate/Badge upon completing the course and passing the examination.
- Connection to a global community of Customer Success Managers and leaders from around the world.
We offer a full range of Customer Success Training Solutions to meet your needs.
More Options, More Success. Introducing our new range of Training and Coaching offerings.
On-demand Training Courses for Customer Success Managers. Learn about Customer Success best-practices through our new self-guided courses.
Group Training and Coaching for Customer Success Managers. Improve your skills and learn how to deliver better outcomes and results in just 12-weeks.
Custom Tailored Private Courses
Experience facilitated Training in a classroom or Workshop setting. Learners and instructors interact and discuss the training material in a group setting.
Offer Your Team Training and Coaching in a Private Course. Create your own training program from our selection of Customer Success training lessons.